Response to P-Noble letter...

So they responded with: "You can send in your current phone and get another one of the same model...it may be new or refurbished, or you can do a handset upgrade for the full price of $199. Those are really your only two options."

Excuse me but no, those are NOT my only two options just because you say they are.

Time to write another letter and another and another until they fix this problem without me having to pay another dime!