Planet Feedback

So I wrote P-Noble another letter, this time via Planet feedback. They responded within 2 days with, "I'm really sorry you're having so much trouble with your phone. What we can do for you is go ahead and let you upgrade to a different phone for $59.99 (regular price $99.99) . That's applying the $50 from your other phone toward this one plus $10...how does that sound?"

Well, it sounds better than your other offer, but still not acceptable. How about you let me pay $49.99 for the new phone? That's applying the $50 from the broken phone toward this one and NOT paying an addt'l $10...or will that cause P-Noble to completely go under and out of business?

I'm going to the mall today to look at the other phone (Nokia 6101) and then I'm gonna call mr. customer relations back and we'll see how it goes.