28 September 2007

Here you can read the review that I posted about the Anaheim Travelodge, the DRAMA referenced in the post below:

http://www.tripadvisor.com/ShowUserReviews-g29092-d75528-r10002585-Travelodge_Anaheim_International_Inn-Anaheim_California.html

We booked this through Priceline for a 4-nt. stay and I will never book anything in Anaheim for less than $80/night, to assure we do not get this property again! Upon check-in, we were met with two teenage girls at the front desk who were very unfriendly. They informed us that we would have to pay a $50 deposit which would be refunded at check-out. For a family on a budget this was not acceptable and nowhere on the Priceline website NOR the Travelodge website does it mention anything about ANY type of deposit. But they were unwavering and charged us anyway...very frustrating when we only paid a $20 deposit for a Marriott in San Diego, which was refunded.

When we got to our room one of our sons went to the bathroom and came right back out to tell us that there was poop on the toilet seat. It was dried and had obviously been there a while. We took pictures and immediately called the front desk. They girl who answered said 'housekeeping is not here and there's nothing I can do about it right now. I'll inform the manager in the morning.' And that was it. So we had to scrub human feces off of the toilet ourselves. It was 3 days later that we finally got to speak to the manager, only because we returned to our room one afternoon to find him, his assistant and ALL of housekeeping taking pictures of all of our stuff and one of the mattresses, because my son had accidentally pee'd on the bed in his sleep.

We were informed at that time that we would NOT be getting our $50 deposit back and would be charged an ADDT'L $100 for the damaged mattress! There was NO WAY we were going to accept this charge. If they are going to charge us to clean the mattress, then we should be able to charge them for having to clean human waste off of a toilet seat. They, unfortunately, are not in agreement with us. All they do is apologize. So they are getting money from us that we don't have, and all we're getting is an apology. So we are taking this to corporate and will not stop until we have our $50 back.

I'm not saying do not stay here. It is close to disney (driving time about 3 minutes) and the hot tub is HOT! Donuts and juice are served in the morning. All I"m saying is beware and be careful!



This TripAdvisor Member:
Liked: Close to Disneyland
Disliked: Unfriendly staff, dirty room.